Frevo Technologies Open FrevDesk ↗

FREVDESK / IT OPERATIONS

Own every request.
Account for every asset.

FrevDesk unifies service workflows, SLA and automation with hardware, software, inventory and asset lifecycle control in one accountable IT operations workspace.

Built for: service desks, IT operations teams, asset custodians and IT managers.

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ITSMService work ITAMHardware & software ONE SUITEShared context
CONNECTED IT OPERATIONS Always in context
SIGNALS & RECORDS
Email-to-ticketMailbox intake and threaded conversations
Self-service portalRequests, updates and knowledge access
Connected systemsEvents, identity and integrations
IT operations platform One accountable workspace
ROUTEGOVERNTRACE
CONTROL & OUTCOMES
Workflow, SLA & automationQueues, owners, targets and rules
Hardware & software controlDiscovery, custody and lifecycle
Reporting & auditPerformance, reconciliation and evidence
ITSM service delivery & SLA ITAM hardware & software control Platform roles, automation & security

ONE TICKET / COMPLETE SERVICE RECORD

See the request move. Keep every conversation.

An email becomes accountable work, moves through classification and technician action, and finishes with SLA evidence and a complete communication history.

Service workspace
AUTOMATIC WALKTHROUGH
EmailCreateClassifyAssignWorkReportHistory
01 / 09

Email request arrives

INCOMING
From
meera.sharma@acme.example
To
helpdesk@company.example
Subject
VPN access required for client visit
✓INC-284 createdSource: Email · Requester matched
REQUESTERMeera Sharma
SOURCEEmail
STATUSNew
CREATED10:04 AM
SUBJECT

VPN access required for client visit

Email content and attachments are preserved against the ticket.

INTELLIGENT SUGGESTIONAccess & IdentityMatched from subject, requester and service rules

Classification accepted and SLA clock started

AN
ASSIGNED TECHNICIANArjun Nair

Access Operations · 12 open tickets

AVAILABLE
WHY THIS OWNER

Skill match: VPN & Identity

Queue: Access Operations

Current workload: Within threshold

Assigned automatically10:05 AM
INC-284VPN access required
07:42 remaining

TECHNICIAN ACTION

WorkingCustomer action awaitedResolved
WORK NOTE

VPN entitlement checked. Preparing the approved access profile.

Work startedRequester can see that the technician is working.
SERVICE PERFORMANCE

Resolved ticket report

Updated just now
Ticket Requester Category Priority Owner Created Resolved SLA Status
INC-284 Meera Sharma Network access Medium Arjun Nair 10:04 12:26 Met · 5h 38m left Resolved
INC-281 Rahul Verma Email Low S. Iyer 09:31 11:48 Met Resolved
INC-279 Anita Rao Hardware High P. Das 09:10 - 00:18 left In progress
92%SLA met2h 18mAvg. resolution14Resolved today
INC-284Complete communication & activity logNothing is lost across email, system events and technician updates.
  1. MS
    Email received from Meera Sharma

    “VPN access required for tomorrow's client visit...”

  2. FX
    Ticket created and requester matched

    Source email and original message attached to INC-284.

  3. FX
    Classified and assigned to Arjun Nair

    Access & Identity · Medium · 8-hour SLA.

  4. AN
    Customer action requested

    Identity confirmation requested; SLA state retained.

  5. MS
    Requester replied by email

    Confirmation received and appended to the same ticket.

  6. AN
    Resolved and requester notified

    VPN profile activated. SLA met with 5h 38m remaining.

01
A request begins in the channel the user already knows.

FrevDesk watches the support inbox without asking the requester to repeat the issue.

HARDWARE & SOFTWARE ASSET MANAGEMENT

Know what you own. Control what happens next.

Build one dependable register for physical assets, installed software and licences, then keep discovery, custody, cost, maintenance and audit events connected throughout the lifecycle.

Asset operations
AUTO-DISCOVERY LIVE
ASSET REGISTERHardware assets
Search assetsAll locationsAll states
AUTO DISCOVERY 2,341 endpoints reporting Windows utility + site gateway
RECONCILE Identity matched to asset record
2,314 matched 27 review
Asset ID Asset Category Custodian / location Discovery Coverage Status
NB-1042 ThinkPad T14 Gen 4PF4X91A2 Laptop Meera SharmaDelhi office 2 min ago WarrantyDec 2027 Assigned
SRV-021 PowerEdge R650DC-01 / Rack 4 Server InfrastructureMumbai DC Now AMCActive In service
NW-188 Catalyst 9200FCW2418L0Q Network Network teamPune office Reconcile Warranty42 days Review
MB-306 iPhone 15IMEI ending 4821 Mobile Arjun NairBengaluru 18 min ago ProtectionActive Assigned
Record Software / licence Model Entitlement Detected use Renewal Position
SW-036 Microsoft 365 E3Productivity suite Subscription 220 seats 192 assigned 31 Mar 2027 28 available
SW-041 Adobe Acrobat ProCreative tools Subscription 65 seats 68 detected 15 Jan 2027 Review 3
SW-052 Windows Server 2025Datacentre Per core 96 cores 88 installed Perpetual Compliant
SW-064 Endpoint ProtectionSecurity Subscription 2,500 devices 2,341 active 30 Jun 2027 159 available
RegisterDiscoverAssignMaintainAuditRetire
01 / REGISTER

Flexible asset model

Hardware, software licences, mobile devices, network equipment, workplace assets and client-specific categories with custom attributes.

02 / LIFECYCLE

Custody without gaps

Issue, return, transfer, repair, restock, retirement and disposal with an immutable activity timeline.

03 / INVENTORY

Procurement to stock

Receiving, tagging, stockrooms, consumables, reorder visibility, issue history and current inventory valuation.

04 / VALUE

Cost and coverage

Maintenance work orders, contracts, renewals, warranty alerts, acquisition value, depreciation and cost history.

05 / ASSURANCE

Discovery and audits

Windows endpoint and network discovery, installed software, reconciliation, stale-device monitoring and QR-assisted physical audits.

For current pricing, trial access and registration, use the FrevDesk product site. For a scoped walkthrough, book a product demo.

PLATFORM, ADMINISTRATION & SECURITY

Give every company a controlled workspace of its own.

Keep service records, assets, users, communication channels and configuration inside clear company boundaries, with access shaped around real responsibilities.

Platform control centre
COMPANY WORKSPACE ISOLATED
ACCESS & IDENTITY

Roles that match responsibility

Control who can view, create, assign, resolve, administer or report across service and asset records.

  • User and technician management
  • Custom roles and permissions
  • Company-level data boundaries
EMAIL & PROTECTION

Communication with safeguards

Use company mail channels while monitoring delivery health and protecting incoming communication.

  • Own or shared SMTP and per-company IMAP
  • Duplicate protection and retries
  • Attachment and sender-policy controls
GOVERNANCE & ENTITLEMENTS

Configuration without broad access

Keep enabled capabilities, limits, audit history and administrative changes visible to authorized roles.

  • Feature and usage entitlements
  • Tenant-specific configuration
  • Audit and retention controls
Tenant isolationPermission controlMailbox monitoringOperational audit trail

IMPLEMENTATION & SUPPORT

From discovery to dependable operations.

A practical rollout shaped around your service model, asset data, communication channels and integrations, with structured support beyond go-live.

01

Discover

Understand current service flows, asset lifecycle, data quality, stakeholders and measurable outcomes.

02

Blueprint & configure

Shape categories, forms, queues, permissions, SLA policies, automation and lifecycle states around the agreed model.

03

Prepare data & connections

Validate users, assets and reference data; connect identity, mailbox, discovery and approved enterprise integrations.

04

Validate & launch

Test representative journeys, train users, reconcile migrated data and move through a controlled go-live.

05 / CONTINUOUS

Operate & improve

Stabilization, issue support, configuration guidance and operational reviews help the workspace evolve with the team.

FREQUENT QUESTIONS

Questions IT teams ask before a walkthrough.

Commercial details and current plan availability remain on the FrevDesk product site. These answers explain the operating model.

Explore all features ↗
01Are ITSM and ITAM separate products?

FrevDesk supports ITSM, ITAM or a combined suite. A team can start with the operating area it needs and use the product site to compare available plans and entitlements.

02Can emails automatically become tickets?

Yes. A company can connect a support mailbox so new messages create tickets and replies remain threaded against the correct service record, including permitted attachments.

03Can SLA rules vary by service or priority?

Response and resolution targets can be configured around the agreed service model, including relevant priorities, calendars, warnings and breach visibility.

04How are hardware and installed software discovered?

Windows endpoint discovery can collect device identity, hardware and installed software. Site-based discovery can identify supported devices, after which matching rules reconcile discoveries with governed records.

05Can we manage licences and consumables too?

Yes. The asset model supports software licences and quantity-based inventory alongside physical assets, including issue history, reorder exposure and valuation.

06How is each company’s data protected?

Tickets, users, assets, dashboards, reports and configuration are scoped to the logged-in company. Roles and permissions further control authorized actions.

07Can existing ticket and asset data be migrated?

Migration scope is agreed during discovery. Relevant users, assets, locations and reference data are mapped, validated and reconciled before controlled import.

08Where can I see pricing or start a trial?

Visit desk.frevo.co.in/pricing for current plans and commercial options, or use the product site registration path.

READY FOR A CLOSER LOOK?

Bring service and asset operations into one accountable workspace.

Explore current plans independently or discuss a rollout shaped around your operating model.

Book a FrevDesk demo ↗Open product site ↗
No-obligation walkthrough · Current pricing on product site